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Hub Login Failure
Invalid Username or Password Entered
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Please try the following in order:
Open up a file explorer.
In the file path, type the following “%localappdata%”.
Go into the Alastri Hub Folder.
Go into the Cache folder.
Delete the contents inside.
Restart the Hub.
If still unable to connect this usually indicates that your connection is blocked and will require intervention by IT.
To try and resolve this you will need to get IT to add https://alastribuild.azureedge.net/ to the whitelist.
Virus scanners will also need to allow Alastri access to the following address: C:\Users\username\AppData\Local\Alastri Hub.
Try access the following link https://alastribuild.azureedge.net/media/rr/background.jpg. You should see an image of an open pit operation.
Repeat Steps 1-6.
If still unable to access the Hub, try the following steps:
If you use a proxy you will need to enter the details.
Repeat steps 1-6.
If your IT team tell you they have an auto proxy and you still can't login, tell them to try specific proxy for your machine.
Repeat Steps 1-6.
Contact Alastri.
Configure Proxy
If you are connecting through a company proxy, press Proxy settings in the bottom right corner of the login form.
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This issue may be resolved via the following steps:
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