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Availability types are calendar-based time usage factors that affect the productive hours of a piece of an Agent. The factors represent a duration of an Agents time where it is not doing its primary task. Because the start time and end time of these unproductive events are unknown, they all affect some portion of an Agents time and the Agents Productive Rate.
Availability Type | Description |
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Unplanned Availability (UPA) | Affects the Productive hours and Available hours of an Agent |
Use of Availability (UA) | Affects the Productive hours and Engine On hours of an Agent.This should be the percentage of time the equipment could have been used but intentionally was not. |
Operator Efficiency (OE) | Affects the Productive hours of an Agent |
Productivity Factor (PF) | Affects the Productive hours of an Agent |
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Note: These factors are applied after work schedule delays (in the Work Schedule step) are taken into account. If an agent has 6 hours of Work Schedule Delays in a 12 hours period, then the above factors apply to the remaining 6 hours of the period. |
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More details on Availability types and their affects see in the PS. Agent TUM Calculations section.
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