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Hub Login Failure

Invalid Username or Password Entered

If the user encounters the Login Failed form, please re-enter your correct username and password.

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Invalid username or password entered

Forgotten Password and Reset

Should the user forget their password, the Hub login form features the option for the user to Reset the password. This will take them to the Alastri website where the user can enter their email address. An email will be sent to the entered email address with a password reset link.

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Reset your forgotten password

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Website password reset

Unable to Connect

If the user is unable to connect to the Hub due to No Connection, several steps can be taken to try and rectify this.

If the user is presented with a Hub login screen that doesn't complete and seems to freeze, or a Message communicating No Connection, then most often the problem is on the user end with permissions blocking access to the required files and web addresses.

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Image Added

Please try the following in order:

1. Open up a file explorer

2. In the file path, type the following %localappdata%

3. Go into the 'Alastri Hub' Folder

4. Go into the 'Cache' folder

5. Delete the contents inside

6. Restart the Hub

If still unable to connect this usually indicates that your connection is blocked and will require intervention by IT. 

1. To try and resolve this you will need to get IT to add https://alastribuild.azureedge.net/ to the whitelist.

2. Virus scanners will also need to allow Alastri access to the following address: C:\Users\username\AppData\Local\Alastri Hub.

3. Try access the following link https://alastribuild.azureedge.net/media/rr/background.jpg. You should see an image of an open pit operation.

4. Repeat Steps 1-6.

If still unable to access the Hub, try the following steps:

1. If you use a proxy you will need to enter the details.

2. Repeat steps 1-6.

3. If your IT  team tell you they have an auto proxy and you still can't login, tell them to try specific proxy for your machine.

4. Repeat Steps 1-6.

5. Contact Alastri

Configure Proxy

If you are connecting through a company proxy, press Proxy Settings in the bottom right corner of the login form. 

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Доступ к настройкам прокси

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Contact your IT department to obtain the correct proxy credentials for your organisation. 

Program Compatibility Assistant

In order to allow legacy software to work on your system, your IT department may have created a program compatibility profile which causes Windows to run applications with non-standard behaviour. This can affect RR2's ability to track instances of PolygonicaService.exe and make sure they are cleanly shutdown with the application.

Your IT administrators may need to modify the application compatibility profile to avoid affecting Rapid Reserver 2.

Предупреждающие сообщения

При установке портала пользователи могут столкнуться с предупреждением «Application Compatibility Profile» (Профиль совместимости приложений).

«На Вашем компьютере обнаружен профиль совместимости приложений, который может помешать установке Alastri Hub.»

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