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Availability types are calendar-based time usage factors that affect the productive hours of a piece of an Agent. The factors represent a duration of an Agents time where it is not doing its primary task. Because the start time and end time of these unproductive events are unknown, they all affect some portion of an Agents time and the Agents Productive Rate. More details on Availability types and their affects see in the PS. Agent TUM Calculations section.
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