Internet Licenses FAQ

Do I need an internet license?

Alastri software uses standard Internet-based authorisation. If you are in a remote location with a poor connection, or no internet connection at all, then you may wish to enquire about dongle based authorisation.

How does my internet license work?

The internet license authenticates your purchase key, name and email against your details on the Alastri server.

Does the internet license require any special software?

The license does not require any special software to be installed.

How do I know if the license is working?

The licensing dialog will inform you of any authentication errors.

Can I check out my internet license overnight?

You can use the Extended Checkout feature to hold licenses offline for a number of hours. More information see here.

Why is my license asking for browser authentication?

Your IT department may be restricting applications from connecting to the internet. In this case, Alastri connects through a browser instead. Talk to your IT department about network permissions for Alastri products.

Why is my name not found?

The internet license authenticates your purchase key, name and email against your details on the Alastri server. Check for spelling errors in your name; if problem persists then contact Alastri support.

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Why is my email not found?

The internet license authenticates your purchase key, name and email against your details on the Alastri server. Check for spelling errors in your email; if problem persists then contact Alastri support.

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Why are there no available seats on the license?

Each Alastri license can be shared between a number of users. Ask your colleague if they can release the license for your use.

What is "License tampering detected" and how can I fix it?

The internet licensing system checks to make sure that the computer's date and time is correct, to ensure that checked out licenses expire properly. If you see this message, make sure that your computer's date and time is updated.

What do I do if my license has expired?

Save and close your project and talk to your supervisor about renewing your license.